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Receptionist - State Farm Agent Team Member

Full Time in Kewanee - IL

Responsive recruiter
Replies within 24 hours
Benefits
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI’ve had the privilege of being a State Farm agent for 24 years and with State Farm for over 31 years. Our close-knit team includes 6 employees who truly work together like family. We keep our breakroom cozy and welcoming, stocked with snacks, sodas, coffee, and a water dispenser that everyone enjoys. We even rotate bringing in treats each week - small ways we show appreciation for each other.
We also enjoy spending time together outside of the daily work. Team lunches are a regular tradition in our office, including birthday lunches to celebrate each staff member. We run incentive programs for both service and sales teams. For example, if the service team keeps voicemail counts below a set goal during the month, money is added to a team pot for a shared reward. Any State Farm incentives I receive are also shared with the team, because we believe success should be celebrated together.
I’m deeply connected to our community, serving as a trustee for Wethersfield Township and the Visitation Catholic School Foundation, and volunteering as a lector at my church. That community mindset carries over into how we support one another in the office.
When we hire, we look first and foremost for people who are genuinely kind and good-hearted, qualities that can’t be taught but make all the difference in a team environment. Our culture is built on respect, teamwork, and supporting one another while delivering exceptional care to our customers.
If you’re looking to join a supportive, welcoming team where kindness, teamwork, and shared success truly matter, we’d love to hear from you.
ROLE DESCRIPTIONMike Nichols - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES
  • Greet customers warmly in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling and office communications.
  • Assist in handling incoming inquiries and maintaining customer records.
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
  • Provide excellent customer service and follow up on customers needs.
  • Support the team with various administrative tasks and projects.
QUALIFICATIONS
  • Previous experience in a receptionist or customer service role.
  • Communication and interpersonal skills.
  • Organizational and multitasking abilities.
  • Comfortable with engaging in sales conversations.
  • Basic computer skills, including Microsoft Office and CRM systems.
Compensation $38,000.00 - $48,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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