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Customer Service Representative - State Farm Agent Team Member

Full Time in Kewanee - IL

Responsive recruiter
Replies within 24 hours
Benefits
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI’ve had the privilege of being a State Farm agent for 24 years and with State Farm for over 31 years. Our close-knit team includes 6 employees who truly work together like family. We keep our breakroom cozy and welcoming, stocked with snacks, sodas, coffee, and a water dispenser that everyone enjoys. We even rotate bringing in treats each week - small ways we show appreciation for each other.
We also enjoy spending time together outside of the daily work. Team lunches are a regular tradition in our office, including birthday lunches to celebrate each staff member. We run incentive programs for both service and sales teams. For example, if the service team keeps voicemail counts below a set goal during the month, money is added to a team pot for a shared reward. Any State Farm incentives I receive are also shared with the team, because we believe success should be celebrated together.
I’m deeply connected to our community, serving as a trustee for Wethersfield Township and the Visitation Catholic School Foundation, and volunteering as a lector at my church. That community mindset carries over into how we support one another in the office.
When we hire, we look first and foremost for people who are genuinely kind and good-hearted, qualities that can’t be taught but make all the difference in a team environment. Our culture is built on respect, teamwork, and supporting one another while delivering exceptional care to our customers.
If you’re looking to join a supportive, welcoming team where kindness, teamwork, and shared success truly matter, we’d love to hear from you.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Mike Nichols - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $38,000.00 - $48,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none